Shipping & Returns
Shipping: All Lux+You Beauty Co. orders are shipped from Seoul, Korea.
Shipping rates are based on weight.
Once your order has been received at our warehouse, fulfilled, and shipped, we will issue you a tracking number.
Please understand, international shipping can have its delays, however, we strive to get your order processed and shipped as quickly as possible.
Average delivery is approximately 2 to 3 weeks after your order has been fulfilled.
Hang tight, your order of amazing Korean skincare is on its way!
Returns: We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
- Items must be in new and unworn/unused condition.
- Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
- Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
To start a return, you can contact us at firstname.lastname@example.org
If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at email@example.com
Thank you for your understanding
Lux+You Beauty Co.